FAQs

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Shipping typically takes 7–12 business days, depending on your location. You’ll receive a tracking link once your order ships!

Q: Do you ship worldwide?
A: Yes! We offer worldwide shipping on all orders 🌍

Q: What if my item arrives damaged or defective?
A: No worries — just reach out to us at suport@mysmartrix.store, and we’ll send a replacement or refund you.

Q: How do I track my order?
A: After your order is shipped, we’ll send a tracking number to your email so you can follow your delivery in real-time.

Q: Do you offer refunds?
A: Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us and we’ll make it right.